Terms and Conditions
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.
Order Acceptance Policy
Payment shall be made by a credit card. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.
We do not accept any Credit Card orders from outside the USA. If you place an order from outside the USA with a Credit Card it will be canceled. To place an order from outside the USA you need to call 1-515-225-6933 and ask for national sales.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Product Availability & Pricing
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. Pricing on the Online Store is good for in stock quantity and only good if purchased through our website. If you need additional items above what we have in stock please contact us for pricing.
Shipping and Delivery
Shipment of all products ordered via the Online Store is done from Ramco Innovations in West Des Moines, IA. Ramco Innovations uses UPS and various customs agencies (for outside USA) deliveries. Ramco Innovations is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 10 business days for delivery or Express Courier which can take up to 3 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 1 to 3 business days.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond UPS's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the UPS website at http://www.ups.com.
We do not accept UPS Collect shipments for on-line orders. All shipping charges are charged at the time the order is placed on-line. If you wish to use a UPS collect number please place the order by phone. On-line pricing will not be honored if you place an order over the phone.
Any order received after 2PM CST will not ship until the following business day.
Out of Stock items
Orders placed on items that are listed as “out of stock” are placed immediately on back order. A Customer Service Associate will contact you as soon as possible to discuss the details of the sale. Please be sure to include the correct contact information.
Business Hours
Monday through Friday 7:30 AM to 5:00 PM CDT
Payment
Payment of all items purchased via the Online store is credit card only. Credit cards accepted are VISA, MasterCard and American Express. All credit card orders will be approved and verified before your shipment can be made. All products ordered in the Online store will be charged in US Dollars. Taxes will be charged based on the shipping address if applicable. We do accept wire transfer (contact our accounting department for details 800-328-6236). We do not accept payment by check.
Return/Cancel Policy
Orders for special order or high volume are subject to terms of Sunx Sensors. Some items cannot be canceled and are non-returnable.
We only allow orders that have not shipped yet to be canceled. To cancel an order please email nsales@ramcoi.com with your full name, order ID, reason for canceling, and the part or parts you want to cancel. A small fee will apply to order cancellations 3%-5% of the original price as the Credit Card company's charge us to process your original transaction. We believe this is fair since you clicked on the order button and typed your information in.
Before returning qualified merchandise, you must contact Customer Service to get an RMA number. Customer Service will fill out details of your request and email or fax a copy of the RMA to you. The RMA number must be clearly marked on all return shipments or it will be refused. Products must be returned in the original carton, in like new condition and include all documentation, and accessories to avoid restocking charges.
Freight for all returns is the customer’s responsibility.
- • Do not write-on or mark the original product boxes. You must remove any company stickers, labels or markings from merchandise before returning (Subject to a processing fee if markers are not removed).
- • All returns are subject to a restock fee.
- • All returns are subject to inspection.
- • Inspection approval is at Ramco’s discretion. Credit will be issued accordingly.
- • Freight charges from the original shipment to customer will not be included in credit.
SUNX products carry a one-year warranty against defects in material and workmanship. If a product proves defective in material within one year from the date of purchase we will replace or repair.
